I did resolve the issue… but I lost 3 years of saved games… including my sons Little Big Planet game which he was almost at 100%… Anyhow, here is an snippet of the on going horseshit I am getting from the PSN helpless desk…

Customer By Email December 22, 2010 8:32:48 PM
Funny, the error message that I got was cryptic and didn’t specify that I didn’t have enough space on my USB stick.

I read this:

http://manuals.playstation.net/document/en/ps3/current/settings/backuputility.html

So, please be kind and point out where the reference is to the 10GB requirement to back up data to a USB drive.

That is like going to the washroom, flushing the toilet and the water splashes up on your face. Only to turn around and see a sign on the back of the door telling you “Warning, water from the toilet may splash you in the face.”

Subject
I sent this e-mail a few weeks back… Customer By Web Form 12/03/2010 10:06 AM …

Discussion Thread
Response Via Email (Shaylisa P.) 12/22/2010 04:32 PM
Hello Greg,

I apologize for any inconvenience you may have endured. my best guess would be that you do not have enough memory on your USB flashdrive. It is recommended to use a 10gb flashdrive, for the amount of data you are trying to backup.

I hope this information helps. If you have any additional questions or concerns please feel free to email me back.

Regards,
Shaylisa P.
Customer By Email 12/20/2010 05:59 AM
Late last night I did a system recovery and that seemed to resolve the issue… Now, before I did the system recover I attempted to use the backup utility to save to a USB device and that kept on failing. So, I lost all of my saved games and downloaded content. Some of the content I will be downloading again, but now I have lost progress in all mine and my sons games (PS2 and PS3 saved games). Can’t say for sure what caused the backup to fail if it was the update or another issue. But I had 70 GB of my
80GB machine used. The USB stick was FAT32.
Response Via Email (Marjorie B.) 12/20/2010 05:46 AM
Hello Greg,

Thank you for your response in regards to the firmware updates for the PlayStation®3 system. We always recommend that you have the latest update in order to obtain the latest technology for your PS3™. You also need these in order to access the PlayStation(R)Network. However, I do value your input and appreciate you bringing your concerns regarding this to my attention. Please rest assured that I will convey your feedback to Sony Computer Entertainment America’s (“SCEA”) appropriate management.

Regards,
Marjorie B.
Auto-Response 12/19/2010 05:52 AM
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA).

You have received this auto-acknowledgement to confirm that we received your message. We will respond to your message within 24 – 48 hours. We appreciate your patience
Customer By Web Form 12/19/2010 05:52 AM
I sent this e-mail a few weeks back…

Customer By Web Form 12/03/2010 10:06 AM
I have two PS3 systems. I have one of the newer slim models and one of the 80 gb FAT models. With the holidays coming and new games coming into the household, I imagine some updates will be needed for some titles. Now, I have been reading about issues with 3.50 and older players destroying the blu-ray players. How safe is it to update the older system? From what I am reading, not very at all.

Hello Greg,

We apologize for any confusion you are having regarding the system updates for your PlayStation®3 computer entertainment system.

It is perfectly fine to do a system update for your PlayStation®3. This is a update for your system software, not hardware. You should not have a problem.

Regards,
Nicholas C

My son updated the system and immediately after the update, the blu-ray stopped working. As you can see, I e-mailed asking the question when my system was working fine. I run the update, restart the system and it doesn’t read blu-ray disks. Old ps2 are fine, but ps3 and blu-ray discs don’t work! As mentioned, xmas is around the corner and now because of this glitch on sony’s part, my son won’t be able to play the new titles that we bought him including the Move, not to mention the other games he plays all the time!

You know, I hate when these guys think they are talking to people that don’t know shit. I have a Slim system as well and when I put in the memory stick in that system for a backup, it told me that I needed X GB more space. Fine, that is a valid error message. It tells me what I need to do. On the FAT system, I got spewed crap from the second I attempted to use the same USB stick. It didn’t check for space requirements, it just crapped out.

Personally, doesn’t bother me about losing the saved games. That’s fine. But my son is still upset about the time that he put into (as well as my time helping him on the 2X player challenges) to achieve 100% on little big planet. I think the least Sony should do in this case is send my son a voucher for Little Big Planet 2 when it comes out.

Oh, and if you thought of going over to the playstation community to help you with your issue, you will just come across a bunch of ass clowns and fan boys that will tell you that there is nothing wrong with the update and your system is old and is bound to fail. Which to them I say, “Go fuck yourself! This is a common problem and the symptoms are repeatable. Playstation updated their firmware with an update for 3D compatibility and in the process fucked up older systems.”

Here is the thread I posted to.